KARNATAKA EXAMS ACADEMY — Privacy Policy

When you use the KARNATAKA EXAMS ACADEMY app and website, we collect the following categories of personal and sensitive data:

• Device & technical data — device model, operating-system version, app version, crash and diagnostic logs, and a push-notification token (only if you allow notifications).
• Usage analytics — aggregated, non-identifying measurements of how features are used, so we can improve the product.
• Payment information — we never store your card or bank details. Payments are processed by our payment gateway (Razorpay); we retain only a transaction reference, the amount, and the payment status.
• Learning activity — the courses you enrol in, mock-test attempts and scores, video and lesson progress, and doubts or questions you post.
• Account information — your name, email address, phone number (where provided), and a securely hashed password when you create an account.

Your data is used strictly to operate and improve the service, specifically:

• To detect and prevent fraud, abuse and policy violations.
• To process payments and issue invoices and receipts.
• To meet our legal, tax and accounting obligations.
• To send you course-related notifications — only after you opt in.
• To respond to your support requests and doubts.
• To create, secure and maintain your account.
• To deliver the courses, live classes, notes and mock tests you have access to.

Your data is never sold. We disclose the minimum necessary data only to the partners that power KARNATAKA EXAMS ACADEMY:

• Razorpay — our payment processor, to take payments and issue refunds.
• Firebase Cloud Messaging (Google) — to deliver push notifications — your device token only.
• Law enforcement or regulators — only where we are legally compelled by a valid order under Indian law.
• Cloud infrastructure providers — such as Hetzner and Vercel, acting as data sub-processors under confidentiality agreements.

We share with them only what each one strictly needs, and nothing more.

Your data is retained while your account is active. You may delete your account whenever you wish — either through the in-app “Delete my account” control or by writing to support@igniterapp.com. Once requested, we erase your personal data within 30 days, apart from records we must keep for legal, tax or accounting purposes (usually up to 7 years).

KARNATAKA EXAMS ACADEMY is designed for learners aged 13 or older. Users under 18 should use the app and make purchases only with permission from a parent or guardian. We do not knowingly gather information from anyone under 13, and we remove any such data as soon as we become aware of it.

Security is built in: passwords are stored only as bcrypt hashes, every connection is protected with TLS 1.2 or above, and backups are kept encrypted. We review our security posture regularly and remediate critical vulnerabilities within 72 hours.

With respect to the data KARNATAKA EXAMS ACADEMY holds, you can:

• Correct information that is inaccurate or out of date.
• Access a copy of the personal data we hold about you.
• Nominate another person to exercise these rights on your behalf, as provided under the DPDP Act.
• Delete your data, subject to legal retention requirements.
• Withdraw consent for any non-essential processing at any time.

To exercise any of these rights, email support@igniterapp.com and we will respond within the timelines required by law.

If we make a material change to how we handle your data, we will notify you in the app and update the “Last updated” date at the top of this page. Continuing to use KARNATAKA EXAMS ACADEMY after a change takes effect means you accept the revised policy.

Questions or complaints about how we treat your data? Write to support@igniterapp.com. We respond to grievances as soon as we can and within the limits set by the DPDP Act.